Refund Policy
Our refund policy varies by service type. Please review the details below for your specific service.
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Financial Restoration
Financial restoration services are billed monthly. Refund eligibility: • Within 3 business days of enrollment: Full refund of any setup fees paid, as required by the Credit Repair Organizations Act (CROA). • After 3 business days: Monthly fees are non-refundable once charged, but you may cancel future billing at any time. • If services were not performed as described: Pro-rated refund may be available. Contact us to discuss. To cancel financial restoration services, email info@truecivix.com or call 1-888-397-0935.
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Consumer Document Preparation
Document preparation services are billed after a Professional Review is completed. Refund eligibility: • Before document preparation begins: Full refund of the document preparation fee (review fee may be retained). • After preparation begins but before delivery: Pro-rated refund based on work completed. • After delivery: Non-refundable, as the service has been completed. If documents contain errors caused by our team, we will correct them at no additional cost.
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Consumer Defense Support
Consumer defense support services, including debt collection response, consumer lawsuit support, and wage garnishment assistance, have the following refund policy: • Before work begins: Full refund. • After work begins: Pro-rated refund based on services completed. • After completion: Non-refundable. If you are dissatisfied with the service provided, please contact us to discuss your concerns. We are committed to client satisfaction.
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Digital Products
Digital products include downloadable guides, templates, courses, and other electronic resources. Refund eligibility: • Before download/access: Full refund. • After download/access: Non-refundable, as the product cannot be returned. If a digital product is defective or not as described, please contact us within 14 days of purchase for a refund or replacement.
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Duplicate Charges
If you are charged more than once for the same service due to a technical error: • Contact us immediately at info@truecivix.com. • We will refund the duplicate charge(s) within 5 business days of verification. • No action is required on your part other than notifying us of the error. Please include your transaction ID(s) and email address when reporting duplicate charges.
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Company Error
If TrueCivix makes an error that results in financial harm to you: • We will investigate the error promptly. • If the error is confirmed, we will issue a full or partial refund based on the impact. • We may also offer additional remediation at our discretion. Please report any errors to info@truecivix.com with details of what occurred.
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Cancellation Procedures
To cancel ongoing services or request a refund: 1. Email info@truecivix.com with your name, account email, and the service you wish to cancel. 2. Alternatively, call 1-888-397-0935 during business hours (Mon–Thu, 9 AM – 3 PM CST). 3. Include your reason for cancellation (optional but helpful). 4. We will confirm your cancellation and process any applicable refund within 5 business days. Cancellations are effective immediately upon confirmation. Refunds are issued to the original payment method and may take 3–10 business days to appear on your statement, depending on your bank.
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Refund Request Process
To request a refund: 1. Contact us at info@truecivix.com or 1-888-397-0935. 2. Provide your name, email address, and transaction ID or order number. 3. Explain the reason for your refund request. 4. Our team will review your request and respond within 3 business days. 5. Approved refunds will be processed within 5 business days to your original payment method. If your refund request is denied, you may appeal by requesting a review by management. We are committed to fair and transparent refund practices.
Contact Information
Company
TrueCivix Solutions LLC
Phone
1-888-397-0935Business Hours
Monday–Thursday, 9:00 AM – 3:00 PM CST