SMS Compliance & Verification Center
This page is provided for Twilio toll-free verification reviewers. It documents how TrueCivix collects, stores, and honors SMS consent across the entire client lifecycle. SMS messages are sent only after explicit, affirmative consent has been collected, and are limited to service-related communications unless a separate marketing consent is obtained.
Communication Workflow
The complete path a client follows before receiving any SMS message.
Client Registration
A consumer registers for a free TrueCivix account and begins their Financial Restoration journey.
Financial Restoration Analysis
A credit analyst reviews the client SmartCredit profile and delivers a written analysis.
SmartCredit Activation
The client links their SmartCredit membership so TrueCivix can monitor credit restoration progress.
Document Upload
The client uploads identity and proof-of-address documents for intake verification.
SMS Consent
The client provides explicit, affirmative SMS consent on a public, login-free page. Consent is recorded with IP, device, and version metadata.
Client File Created
The verified client file is created in the Client Tracking Portal for restoration processing.
Financial Restoration Begins
Credit restoration rounds begin under the Financial Restoration Program.
SMS Service Notifications
Only after explicit consent, TrueCivix sends service-related text messages through the central SMS Gateway. Marketing messages require a separate opt-in.
Consent before messaging
No SMS is sent until a client affirmatively checks the consent box on the public /sms-consent page or an integrated onboarding surface. Consent is never pre-checked and never bundled with Terms acceptance.
Separate marketing consent
Promotional messages require a separate, optional marketing opt-in. Transactional and marketing consent are stored as distinct fields and can be revoked independently.
Permanent audit trail
Every consent event (capture, phone update, opt-out, STOP, re-enable) is appended to an immutable consent_history with timestamp, IP, browser, OS, device, and version metadata.
Honor opt-outs instantly
Replying STOP automatically revokes consent, suspends all outbound SMS, notifies assigned staff, and records a warning in the client file. Re-enabling preserves the original history.
Public Compliance Pages
Each page below is publicly accessible without login.
SMS Consent Page
Public, login-free consent capture with standardized language, IP + device audit, and separate marketing opt-in.
Open pagePrivacy Policy
Includes a dedicated SMS & Phone Number Privacy section covering collection, purpose, protection, and revocation.
Open pageTerms of Service
Includes an SMS Communications section covering message types, frequency, rates, STOP/HELP, and consent scope.
Open pagePermitted Message Categories
Only the service-related categories below are sent under transactional consent. Any promotional content requires separate marketing consent.
Message frequency varies depending on account activity. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent is not a condition of purchasing any service. TrueCivix never sells, rents, or shares mobile phone numbers with third parties for marketing purposes.